Shipping Policy

Welcome to ThePawJourney.Store. Thank you for shopping with us! We are committed to processing and delivering your order as quickly as possible.

Order Processing Time

All orders placed with ThePawJourney.Store are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. If this happens, ThePawJourney.Store will notify you by email whenever possible.

Shipping Time

Once your order has been shipped, the estimated delivery time is:

Worldwide: 6–9 business days

In most cases, customers receive their orders within 7–12 business days from the date the order is placed (including processing time).

Please note that delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, ThePawJourney.Store will send you a shipping confirmation email containing your tracking information, where available.

Tracking information may take up to 48 hours to become active after your order has been dispatched.

Shipping Destinations

ThePawJourney.Store currently ships to customers worldwide.

However, we reserve the right to limit or decline shipments to certain countries or regions where delivery is unavailable or restricted.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise required by applicable law.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

ThePawJourney.Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

While ThePawJourney.Store works with reliable shipping partners, delivery times may occasionally be affected by factors beyond our control, including:

• Customs inspections

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Carrier delays

If your package appears to be significantly delayed or lost, please contact us at:

Email: angelivanlara04@gmail.com

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact ThePawJourney.Store within 48 hours of delivery and include clear photos of the packaging and the damaged item.

We will review your claim and provide an appropriate solution, such as a replacement or refund, where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact ThePawJourney.Store:

Email: angelivanlara04@gmail.com